Japenansi Nusantara is one of Indonesia’s leading independent claims service provider founded in 1991. Since first peration in 1993 we have expanded our operation and have a team of 30 adjusters and full access to Mestari Adjusters Sdn Bhd network with specific areas of expertise in property, engineering, construction, marine, casualties, agriculture, aviation, financial, energy.

Goal

We aim to become the most preferred claim service company, with mission to deliver trusted claim service to our valued clients throughout Indonesia. To achieve our goal:

• We continue to strengthen our focus on the clients’ need and requirement.
• We continue to improve our talents, resources and claim expertise.
• We are committed to enhance our business process.

By doing so, we will meet the expectation of the clients and regulators who count us to deliver trusted and excellent services.

People

Our people are the strengths upon which we build our national business reputation and We attract accomplished senior professionals who average more than 20 years of claims adjusting experience. Our adjusters include chartered loss adjusters, chartered insurance practitioners, civil and structural engineers, mechanical and electrical engineers, financial adjusters who are all available nationwide to investigate and resolve claims irrespective of magnitude and complexity.
Our mission is to create a diverse and supportive working environment where people can flourish and fulfill their potential. We are also committed to develop the people’s skills, insurance knowledge and expertise beyond market and regulator’s requirement. We want the company to attract best talents available. Our people are the key to our success and a talented workforce will make us stand out in the market

In 2009 Japenansi Nusantara signed an affiliation agreement with Mestari Adjusters Sdn Bhd.

Mestari is a provider of loss adjusting and claims related services in Malaysia with head quarter ocated in Kuala Lumpur. With over 280 people and an annual turnover in excess of RM20 million, Mestari is one of the largest loss adjusting companies serving the Malaysian insurance industry. Over the years, Mestari have expanded our operations to provide our clients a wider office network, to serve them better.Mestari extensive office network, the largest in Malaysia, provides the edge, and with the people, enables them to handle in excess of 50,000 claims annually.
Mestari team of adjusters include chartered loss adjusters, chartered insurance practitioners, civil and structural engineers, mechanical and electrical engineers, lawyers, financial adjusters, mariners who are all available nationwide and in South East region to investigate and resolve claims irrespective of magnitude and complexity.
To serve the industry, Mestari have over the years established various specialist units, including those handling Motor Own Damage, Theft Investigation, Engineering, Construction, Liability, Recovery, Special Investigation, Takaful, Marine and Major & Complex Losses.

Executive Team:
Chief Executive Officer : Dato' S B Phen
Managing Director : Joash Tan Ah Chuan ACII, AMII, FCILA, FIFAA
Director : Chris Phen Yee S'ng AICLA, ANZIIF (Snr Associate)

Japenansi is operating under regulation of OJK and APKAI.

• OJK stands for Otoritas Jasa Keuangan Indonesia (Financial Services Authority of Indonesia) which is an Indonesian government agency which regulates and supervises the financial services sectors. Our Senior Management and Adjusters have all undertaken and passed the OJK fit and proper test.


• We are a registered member of APKAI (The Association of Indonesian Insurance Adjusters) Our values are at the heart of APKAI Code of Conduct and define who we are as organization and make us distinctive.